This can be made either on-line or by sending an order which will be maintained by our operator during 48 hours.

I. On-line hotel reservation:

In order to make a hotel reservation on-line (i.e. to obtain a confirmation of the reservation in several seconds after the performance of the order) it is required to:

Step 1

When entering the www.horse21.net, choose an option “Advanced Search” in the Menu on the left.

Step 2

In the opened application form from the list appearing in display you shall choose a country, a city where you want to book a hotel, arrival and departure dates, a type and a number of rooms required. It is also possible to indicate the name of the Hotel, Hotel Class and a currency which you prefer for the payment for your stay and a maximum price for a room. After this procedure press the “Search”.

Step 3

The system gives a list of hotels where it is possible to book a room within the indicated dates.

Hotel Name	Hotel Facilites	Price (EUR) room/night	Breakfastper person	Airport	Place an order
...	...	...	...	...	...

The corresponding fields are indicated in the schedule: Hotel Name, Hotel Facilities, Price for room per night.

In order to obtain more information about a hotel which is of interest to you press Info beneath the name of the hotel. There you can also find a Photo Gallery of the hotel.

In the More rates section contains information about other available rooms and rates.

In the last column there is a button called “Book now”. By clicking it you are redirected to the page of the reservation of the chosen hotel. You also can visit the page of the reservation by clicking “Book now” in the More rates section.

On-line – means that a confirmation of reservation will be sent to a client's via e-mail in a few seconds after an execution of the order.

Then it is required to press “Book now” in the line of the chosen hotel.

Step 4

Before you proceed, please read carefully the reservations and cancellations conditions of the hotel

Hotel: Name of the chosen Hotel

Country: Name of the chosen country

City: Name of the chosen city

Arrival date: date of the supposed arrival

Departure date: date of the supposed departure

Number of rooms: number of reserved rooms of a certain category (not more than three)

Total number of persons: number of guests in one room

Rate information: contains description of the tariff plan that is booked

Room information: room description, breakfast information

Tax information: information about taxes – if they are included or not into the price

Bookable rate: price per night/per room

Total rate: price for the whole period of accommodation

Cancellation policy: information about no-show penalties and how the booking can be canceled to avoid them

Deposit policy: If the hotel requires a deposit, the money will be blocked on your credit card.

Guarantee policy: information about the types of the credit cards the hotel accepts

After you have read the booking conditions of the chosen hotel fill out the form:

All fields shall be filled with the Latin symbols.

Name of the guest(s)*: Guests names and surnames

E-mail*: email address the confirmation will come to

Country*: county of residence

City*: city the guest lives in

Address*:

Phone*: contact phone

Fax: contact fax

Comments: In “Comments” field you may write additional requirements and your wishes.

If you are a corporate client insert your “login” into the corresponding field beneath the application form.

The fields marked with * are obligatory. Other fields may be filled optionally If you are a corporate client the “login” of the corporate client shall be written in.

All reservations must be guaranteed by a valid credit card.

A client shall provide the data of his/her credit card and usually may arrive at a hotel until 11:00 a.m. of a day after the day of arrival. In case of late arrival we recommend you to inform hotel by phone.

The data of the card is confidential information and is available only for the hotel administration.

Important! Before clicking the “Book Now” button please read “Horse 21 booking agreement” and make a note in line “I have read the “Horse 21 booking agreement” and agree here with: ”

Then click on “Book Now”.

Step 5

Then on the next page you will see the “Confirmation of reservation”. Your reservation is made!

Step 6

You will receive this confirmation by e-mail in a few seconds. You can also print the confirmation by pressing the “Print”. For new reservations go back to the hotel search page by pressing “New Search”.

You can cancel your reservation in section “Cancellation of reservation” on the main page. The corresponding fields shall be filled with “Booking number”, “Access Code” (you can find it in the e-mail confirmation) and to press “Submit”. On the opening page you will see the copy of your reservation and a button “Cancel booking”. By pressing this button you will cancel the reservation.

Message “cancellation request failed” usually means that cancellation policy of the hotel does not allow cancel the reservation or there is some technical error. In this case you can call hotel and ask them to cancel the reservation.

The reservation is cancelled!

In case you have not found a preferable hotel in the on-line system you can leave your order in “Special/Group Reservations” section which will be handled by a Horse 21 system operator within 48 hours.

II. Hotel Booking by Special/Group Reservations

In order to leave a preliminary order for hotel booking you shall:

Step 1

Go to the section “Special/Group Reservation Request” from the main page www.horse21.net.

Step 2

You will see an application form that shall be filled in order to let the operator handle your order.

1. Contact information – fill your contact details:

#Name, Surname
#Organization (if the order is from legal entity)
#Country, City of residence
#Contact telephone, fax, e-mail address.

2. Information about the hotel – you shall write in the information about a hotel which you or your client would like to book:

#Country and city where the hotel is located
#Its name if you mean a specific hotel
#Category (star rating)
#Location if the client is interested in a specific district
#Dates of arrival and departure
#Number of rooms required
#In fields “additional requirements” and “comments” you can write all your wishes concerning the stay in the hotel.

3. Names of guests – Fill all the names of the guests.

If you are a corporate client insert your “Login” into the corresponding field beneath the application form.

Step 3

After filling the application form (the fields marked by * are mandatory ones) press “Next”.

Before clicking the “Book Now” button please read “Horse 21 booking agreement” and make a note in line “I have read the “Horse 21 booking agreement” and agree herewith: ”

Fill your credit card details only to guarantee the request.

Then you will have a possibility to verify the filled-in information, to see a number of your request and the name of responsible operator.

Step 4

If everything is correct you shall press “Confirm request” and after this your request will be sent for processing.

Step 5

When it is necessary to “Insert corrections” you shall press the corresponding button and go back to the previous page to change the application form.

The response to your request will be sent to your e-mail address within 48 hours.